Customer Service Relation

Customer satisfaction is of greatest importance to us. It is our goal to deliver bottom line savings to you while earning the trust and satisfaction of your business. Whether we serve customers online, on the phone, or at our walk-in location, your business will be cared for with the highest level of customer service and reliability. 

If your purchase is not completely satisfied from NitroPlanes.com on any given trip, please do not hesitate to e-mail us at support@nitroplanes.com.  On average business days, simple e-mails are usually replied within 24 hours.  If you have technical questions, it may sometime take 24-48 hours to reply.  However, if your question is urgent, give www.rcuniverse.com or www.rcgroups.com a try!  Post your technical question there and you will be so surprise on how many experts will fight their way to answer your prayer! : )  RCUniverse is the best!

We sincerely do our best to make everyone of our customers happy.  All of our staffs at NitroPlanes.com are highly trained to provide the best quality service.

Regarding Shipping Price - Is the shipping too much for you to handle?  Let us know which product you think we're overcharging on shipping and we'll try to see what we can do you help you out! Most of our shipping charges have been re-adjusted to be fair for everyone.  And since most of these planes are oversized, UPS or Fedex usually charges an extra 30% to ship them.